Refund Policy

The promise

• 14 days from confirmed delivery to request a return.
• Fit and change-of-mind returns are accepted when the item is unworn, unaltered, in the same condition received, and the Curio hangtag is still attached.
• Lifetime authenticity guarantee. If an item is ever determined to be inauthentic, we refund you in full — no time limit.

Fit and change-of-mind returns

If the piece is not quite right, contact us within 14 days of delivery. The return is eligible if the item is:

• unworn and unaltered
• in the same condition as delivered
• returned with the Curio hangtag still attached
• shipped back with tracking within 5 business days of approval

After we receive and inspect an eligible fit or change-of-mind return, you’re refunded the purchase price of the item and any applicable tax on that item. Original shipping is not refunded, and you pay return shipping.

The Curio Guarantee

A Guarantee claim is eligible if the item:

• has undisclosed damage — holes, stains, dry rot, broken hardware, or prior repairs not shown in the listing
• differs from disclosed measurements by more than 1 inch (2.5 cm)
• is materially misrepresented in era, fabric, brand, or construction
• never arrives or cannot be confirmed as delivered by carrier tracking
• is not authentic — no time limit applies

If tracking never confirms delivery, contact us after the carrier delivery window has passed. Because there is no confirmed delivery, the 14-day delivery clock does not apply to non-delivery claims.

When a Guarantee claim is not eligible

Vintage is one-of-one, condition is partly subjective, and our sellers describe their inventory in detail so you know what you’re buying. Guarantee claims based on the following are not eligible:

• fit or change of mind
• color variance within reason for the era and materials
• wear consistent with the stated condition grade and visible in listing photos

These may still qualify for a standard 14-day return if the item is unworn, unaltered, in the same condition received, and the Curio hangtag is still attached.

How to open a return or claim

For a fit or change-of-mind return, contact us within 14 days of delivery with your order number and a photo of the item with the Curio hangtag still attached.

For a Guarantee claim, contact us with three photos:

1. The item with the Curio hangtag still attached
2. The defect or discrepancy
3. The defect or discrepancy with a ruler or measuring tape visible for scale

We aim to acknowledge claims within 24 hours and decide within 72 hours of receiving complete documentation.

If your Guarantee claim is approved

• You’re refunded 100% of the purchase price, applicable tax, and original shipping
• We send you a prepaid return label — the seller covers return shipping
• You ship the item back within 5 business days of approval, tracked
• Curio absorbs the payment processing fees — you get a full refund

Curio initiates approved Guarantee refunds promptly to the original payment method when possible. Your bank, card issuer, or payment provider may take additional time to post the credit.

Why we do it this way

Curio only works if buyers trust what they’re getting and sellers can run a real business on the platform. A clear 14-day window gives buyers room to decide while keeping returns tied to unworn, tag-attached pieces. When something is misrepresented, damaged, or inauthentic, we stand behind it.